The online casino industry has evolved to keep up with the demands of an ever-changing gambling public which is becoming even more technologically advanced. New trends affect the way people want to gamble and this in turn requires online casinos to initiate changes to enhance the player’s experience.

One of the ways that casinos have tried to re-invent themselves in is with respect to communication with new and existing players. Right now players are rewarded for just receiving just a little downloadable message service that serves as a personal assistant when you are online. This really is a computer application called a ‘Personal Messenger’ and it updates players when you will find new promotions, news and events occurring at their favorite casinos.

Some of the clever features that the Fortune Lounge Personal Messenger has, which we’ve been monitoring for a time period generally, are listed below:

You may now check your casino account balance.

Contact the Fortune Lounge support team – live chat, e-mail, and call-back & call centre numbers.

Link directly to the Fortune Lounge Players Club, review your points balance and redeem your loyalty bonuses.

Use the quick-link buttons to review the Fortune Lounge winners’ wall and to keep up-to-date with all of the latest Fortune Lounge news.

The Personal Messenger has been redesigned to make messages simpler to read. You are now also able to delete your read messages.

Another innovation in the market has been embraced by Titan Poker who’s hosted on the Playtech software network. Titan Poker has a live download function that automatically starts up whenever a player enters the poker room’s banking pages. Therefore players have 24/7 live assistance while making purchases online, which make the process a whole lot simpler and safer too.

The Personal Messenger is a new nifty application that replaces much of the electronic mail (e-mail) communication that online casinos have had to depend on to get their important messages across to their discerning playing public. This relieves several of the SPAM concerns that casinos face when relaying their messages to their customers. Casinos for a while now have had to face the onslaught of anti-SPAM firms who blacklist them on the Net whenever they are reported to have sent unsolicited emails to undesirable recipients.

Enter the new Personal Messenger as well as the rest is history, as well as the best part of this unique tool is that it will often be right there on your desktop. It will not take up much space within your program files either. The Fortune Lounge Personal Messenger needs a mere megabyte to install and that beats having to go in to the casino software to request information that you should, essentially have at your fingertips.

These new progressions have led to a new era within the industry where players are going to be consulted an increasing number of to advance this ever-growing industry. This means if there was ever a business that has been setting trends with regards to customer service and player satisfaction, the on-line gambling industry would be at the forefront of these incremental changes, made my day and would certainly have a thing or two top teach other market within the corporate playing field.