Right-click on an empty space, hover over “New” and select “Folder.” Name the folder FORMS2. If you receive a prompt indicating that the FORMS2 folder already exists, replace the old FORMS2 folder with the new one. After your account has been repaired, restart Outlook. Check if the problems causing ‘my Outlook keeps shutting down’ persist. Had this issue on my wifes W10 laptop with Outlook 2016 recently.

I think I figured out what my problem is with the “Try New Outlook” toggle loop I’m stuck in. If I can get back to my Classic view and un-click the “New Outlook” toggle, my problem should be resolved. A lot of times, while working on Outlook, users discover that Microsoft Outlook stuck on loading profile. Luckily, some reliable manual solutions can remove any issues from Outlook showing loading profile stuck. If you have exhausted all other options and still Outlook stuck on loading profile even in safe mode, you may want to try creating a new profile. The tool will scan the file and detect possible errors.

Now, let’s look at how to fix these issues step by step. If none of the above fixes work, the problem may be caused by deeper corruption or outlook 365 not syncing fix server-side issues. In that case, it’s best to contact Microsoft Support or your IT administrator. If disabling the antivirus resolves the issue, consider using built-in Windows Defender as it is less likely to cause conflicts. Your trusted tech help & troubleshooting hub. If the error occurs during a Windows update, the Windows Troubleshooter can help identify and fix the problem.

Gone are the days where this is an hours-long process. @scott-sa-spiceworks okay, I “edited” the passwords for Office to my current one in that credential box but outlook 365 not syncing fix it did not help. It would be nice to know where that password is being cached, then I might be able to delete it. The following table lists known error codes for the “Sorry, but we’re having trouble signing you in” error message.

Scope of impactImpact is specific to some users who are served through the affected infrastructure. Obviously update the client edition and product ID to match your environment but this worked. If this still does not work, try repairing MS Office. Then, select your account and click Open File Location. Though there could be numerous reasons why Outlook crashes or crashes on your PC, you will go over a few problems in this article and show you how to fix each one. Has anyone seen this as well with this months updates.

Start with the basics and move toward more advanced methods only if necessary. A private channel in Microsoft Teams is a new feature that allows confidential conversation and sharing to occur in a space that other users and even admins wont be able to see. It’s possible that login prompts are an indication of corruption in the application.

This error can also occur with multiple different numbers but occurs after you enter your username but before you can enter your password. For more advanced or persistent cases, reviewing Azure AD sign-in logs, double-checking MFA setups, or investigating Conditional Access policies may be necessary. And if your environment is particularly security-conscious, keep in mind that policy-based blocks on specific devices or geographic regions can also interfere with Office activation. In these scenarios, you’ll need more in-depth knowledge of Office 365 licensing, Azure Active Directory (Azure AD) configurations, or advanced policy settings.

This step creates detailed information about your Outlook configuration and provides solutions for any known issues that are detected. It also gives you the option to upload your results to Microsoft so that a support engineer can review them. Once the repair process is complete, restart your device and check if the issue is resolved. KB , the latest security update for Office 2016, has sparked frustration among Windows users as it introduces a host of unexpected issues.

If not, select Reset password below, enter the username name for the account you’re trying to reset, and select Next. These steps work for a business with tens of users. If you have hundreds or thousands of users, see the next section on resetting passwords in bulk (maximum 40 users at a time). When a user requests a new password, you receive a password reset request in email.

Which means that after you’ve enabled MFA, Outlook will start repeatedly prompting for credentials. Many IT people then created an app password for Outlook to use. Modern authentication is safer and won’t go corrupt on you as an app password might. Rich7359 & @scott-sa-spiceworks I had another user login and the does not exist with that user so I know the issue is profile related. I did see in credential that most of the Office 365 apps are using my password from about 5 weeks back, I corrected that and then opened Word then tried to login to it.

Combine these best practices with ongoing training and proactive license management, and you’ll be well on your way to a stable, secure Office 365 environment. If network connectivity is solid and you’ve ruled out firewall or proxy blocks, clearing cached credentials and repairing the Office installation are the next logical steps. Next time you log in, it will cache them again for you.