21Vianet understands that receiving timely technical support from qualified professionals is a key aspect of cloud services. Equally important is the critical role that the customer’s IT department plays in the support of its users. The Microsoft 365 operated by 21Vianet technical support team troubleshoots only those issues that are related to Microsoft 365 operated by 21Vianet.

21Vianet also expect customer to collaborate at reasonable level accordingly. 21Vianet assigns a severity level to a case when it’s opened, based on an assessment of the issue type and customer impact. Examples of issue types and severity levels are shown in the following table. Authorized administrators can use the Microsoft 365 operated by 21Vianet portal to submit service requests online and access support telephone numbers. We can help you find a solution or connect you to technical support.

Support is available both online through the Microsoft 365 operated by 21Vianet portal, and by telephone for both paid and trial subscriptions. The Microsoft 365 Copilot app brings together your favorite apps in one intuitive platform that keeps your data secure with enterprise data protection. With Microsoft 365, you can designate several types of administrators who serve different functions. This service description uses the generic title administrator to refer to all categories of administrators.

For your protection, Microsoft must verify your identity before you can proceed with resetting your password. Find solutions to common problems or get help from a support agent. The sign in location for Office 365 operated by 21Vianet in China is, login.partner.microsoftonline.cn/.

Our support services’ IT-focused approach helps you identify and address potential issues and risks up-front to ensure that your IT systems are healthy and stay that way with Proactive Services. Microsoft Services Premier Support options are available for our enterprise customers and partners. Many of our enterprise IT customer and partner’s environment is dependent on applications and developers who innovate on the Microsoft platform. You can connect with microsoft 365 account recovery help deep expertise with Microsoft development technologies, Microsoft Premier Support is available for our on-premise, in the cloud or hybrid solutions customers.

Microsoft Unified Support is a comprehensive support model designed to assist organizations in managing their Microsoft products and cloud services. It provides a single point of contact for all Microsoft-related issues, offering technical support, problem resolution, and advisory services. The program aims to streamline support processes and enhance the overall experience for enterprise customers. We emphasize a proactive approach that helps customers maximize their uptime, optimize performance, and lower their total cost of ownership for your mission-critical solutions. Microsoft Services serve 75 percent of global Fortune 1000 companies across various industries. Using Dynamic Consultants Group, you gain the most benefit from your IT infrastructure by pairing your business with Microsoft Services Premier Support.

Contact your admin who can retrieve the username and reset the password for your work or school account. This is typically the person with admin permissions who set up your Microsoft 365 account for you. If you’re not an Microsoft 365 admin, ask your workplace technical support to give your account name to you. You may want to change your password for security reasons, or you may have forgotten your password and you want to reset it. If you have hundreds or thousands of users, see the next section on resetting passwords in bulk (maximum 40 users at a time). When a user requests a new password, you receive a password reset request in email.

Now, let’s look at how to fix these issues step by step. Your trusted tech help & troubleshooting hub. If the error microsoft 365 account recovery help occurs during a Windows update, the Windows Troubleshooter can help identify and fix the problem.

Assistance for billing and subscription management issues is available online or by telephone during China business hours (Beijing Time), Monday through Friday. Billing and subscription management support can be accessed using the same phone number and online service request process as with technical support. The support telephone number can be found on the Microsoft 365 operated by 21Vianet portal. 2 Severity A is only available to customers who signed an advanced online service agreement with 21Vianet through a sales account manager.

Learn the art of bringing phone batteries back to life with this specialized tool. Understand the significance of a USB tester in ensuring the functionality of USB ports and mobile battery issues. In shared networks like those at Yo-Kylä student village, this kind of problem is surprisingly common. If you’re using an old LTE (4g) router as a switch or access point, your laptop might be getting incomplete or invalid DNS settings. Some Huawei routers give out broken IPv6 DNS settings, so disabling this avoids future issues.